As an owner I am often the biggest bottleneck in our business. I have the best of intentions when I volunteer to help someone or get involved in the sales process because I received a direct referral. Unfortunately I am not best suited to do those things any longer. I am sure I am like…
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What does it mean to have a good “company culture”? Culture has become a such a buzzword, it’s hard to find a clear definition. We define culture as helping employees understand how they thrive in your organization. In a larger organization, roles might be more clear-cut, but that doesn’t mean small businesses can’t have a strong company culture that continues and thrives as…
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I am probably like most small business owners. At the end of my day, I often wonder what I was able to get done. My office is like a revolving door. I get technical tax questions, customer service questions or issues, new sales insight or pricing questions, I get process questions. I get employee issues. I get recruiting…
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Have you ever heard the saying “Teamwork makes the dream work?” Yeah I am sure you have, and I am also sure you thought it was super cheesy. Well, it is cheesy, but it is also so dang true! A Three Musketeers atmosphere of “all for one and one for all” is such a great…
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Too many years ago playing high school football, I remember when the horn blew to end the 3rd quarter and every player would put four fingers in the air. Everyone in the stands would do it, and everyone would be looking around like, “Hey you know what’s after the 3rd quarter right – the 4th quarter, no way!” …
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Sometimes it’s easy to miss the seemingly small and obvious things that can make a world of difference in our businesses. Like saying “thank you!” I’m going to assume that saying “thanks” – and other similar phrases – is a skill that you learned growing up. Good manners require some level of politeness, which means…
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